Operations Manager-BROMSGROVE
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and loves keeping operations running smoothly behind the scenes.
GTAccess has one of the most up-to-date hire fleets currently available for rental and is the largest privately owned access company in the UK, offering hire, sales, training and servicing. As part of the wider group, GTAccess Training has become one of the fastest-growing and most exciting providers within the powered access training sector. We are currently the fourth largest provider in the IPAF market and have successfully maintained that position for over two and a half years, while continuing to achieve significant year-on-year growth, including doubling turnover within a single year.
With ambitious growth plans, a clear strategic direction, and continued investment in our people and operations, this is an exciting opportunity to join a fast-paced, commercially driven environment where no two days are the same. We are looking for individuals who thrive in a dynamic setting, embrace continuous improvement, and want to play a key role in shaping the next stage of our growth journey.
Key responsibilities
- Line manage a team of instructors delivering training courses nationwide
- Lead resource planning and scheduling to ensure optimal instructor utilisation
- Own and manage instructor diaries, balancing availability and travel efficiency
- Ensure the right mix of instructor skills, certifications, and experience for demand
- Oversee geographical deployment of instructors to minimise cost
- Line manage the Pre-Course Administrator to ensure effective pre-course planning
- Maintain high standards of delivery quality working closely with Senior Instructor
- Monitor instructor performance through feedback, audits, and quality assurance
- Identify training needs and coordinate CPD for instructors
- Collaborate with sales teams to align operational delivery with client demand
- Continuously improve operational processes, systems, and scheduling efficiency
- Manage operational risks and resolve scheduling conflicts or last-minute changes
- Track and report on key operational metrics (utilisation, cancellations, trainer welfare)
Skills & experience
- Proven experience in an operations, training, or resource planning role
- People management experience
- Excellent organisational and planning skills
- Ability to balance competing priorities and adapt quickly in a fast-paced environment
- Experience managing or coordinating external suppliers or partners
- Commercial awareness with the ability to balance cost efficiency and service delivery
- Strong problem-solving skills and ability to make decisions under pressure
- High attention to detail and a process-driven mindset
- Proficiency in scheduling, CRM, or resource planning systems
Package
- Monday to Friday, full-time office based
- 7:30am - 4:30pm
- 25 days holiday + bank holidays
- £34,000 base salary
- £200 / month OTE
- Annual year-end profit share
Pay: £36,400.00 per year
Benefits:
- Casual dress
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
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